What is Call Scoring in Call Tracking Software?

Understanding What is call scoring in call tracking software?

In today's digital marketing landscape, understanding call scoring in call tracking software is essential for businesses looking to maximize their marketing ROI. As customers increasingly research online but convert via phone calls, having visibility into these offline conversions becomes critical for accurate performance measurement.

This article answers the question: "What is call scoring in call tracking software?" We'll explore how call tracking technology addresses this challenge, the specific benefits it offers for your business, and best practices for implementation.

Whether you're new to call tracking or looking to optimize your existing setup, this guide will provide the insights you need to make informed decisions about call scoring in call tracking software.

Key Benefits of Call scoring in call tracking software

Call scoring in call tracking software offers several significant advantages for businesses looking to optimize their marketing performance and customer acquisition processes:

Complete Marketing Attribution

By tracking both online (form submissions) and offline (phone calls) conversions, businesses gain a complete picture of their marketing performance across all channels and touchpoints.

Enhanced Attribution Accuracy

One of the primary benefits of call scoring in call tracking software is the ability to accurately attribute phone calls to their marketing sources. This closes a significant gap in traditional analytics, which often miss offline conversions that start with online research.

Data-Driven Budget Allocation

With complete visibility into which channels drive phone calls, businesses can allocate their marketing budget more effectively, investing more in high-performing channels and optimizing or eliminating underperforming ones.

Improved ROI Measurement

With comprehensive tracking in place, businesses can calculate the true return on investment for their marketing efforts, including the often substantial value of phone call conversions.

Better Customer Experience

Call scoring in call tracking software can also improve the customer experience by providing context about the caller's interests and intent, allowing for more personalized and efficient call handling.

How Call scoring in call tracking software Works

Call scoring in call tracking software operates through a combination of unique phone numbers, website code, and analytics tracking:

1. Number Provisioning: Call tracking services provide businesses with unique phone numbers that can be assigned to different marketing sources, campaigns, or even individual website visitors.
2. Implementation: These tracking numbers are placed in marketing materials (for source-level tracking) or dynamically displayed on the website based on the visitor's source (for session-level tracking).
3. Call Routing: When a customer calls one of these tracking numbers, the call is seamlessly routed to the business's actual phone line while the tracking system records valuable data about the call's source.
4. Data Collection: The system captures key information like the marketing source, visitor's website journey, call duration, recording (optional), and potentially AI-powered conversation analysis.
5. Reporting: This data is then presented in analytics dashboards that allow businesses to see which marketing channels and campaigns are driving valuable phone calls.

This process happens in real-time and is typically invisible to the caller, creating a seamless experience while providing powerful attribution data for the business.

Best Practices for Call scoring in call tracking software

To maximize the effectiveness of call scoring in call tracking software, follow these industry best practices:

Start with Clear Goals

Define what you want to achieve with call scoring in call tracking software before implementation. Common goals include improving marketing attribution, enhancing call handling quality, or optimizing ad spend based on call performance.

Choose the Right Tracking Level

Determine whether you need campaign-level tracking (assigning numbers to specific marketing channels) or session-level tracking (using dynamic number insertion to track individual website visitors).

Maintain NAP Consistency

If local SEO is important for your business, implement call tracking in a way that preserves NAP (Name, Address, Phone) consistency by using JavaScript-based number swapping and keeping your primary number in your site's schema markup.

Integrate with Other Marketing Tools

Connect your call scoring in call tracking software platform with other marketing systems like Google Analytics, CRM software, and advertising platforms to create a unified view of customer journeys.

Regularly Review and Optimize

Schedule time to analyze your call tracking data regularly and use these insights to optimize marketing campaigns, budget allocation, and call handling procedures.

Train Your Team

Ensure that your marketing and sales teams understand how to use call scoring in call tracking software data and incorporate these insights into their strategies and processes.

Common Challenges and Solutions

While implementing call scoring in call tracking software, you may encounter these common challenges and their solutions:

Challenge: NAP Consistency for SEO

Solution: Use dynamic number insertion that preserves your primary number in the page's HTML and schema markup, swapping numbers only for display purposes through JavaScript.

Challenge: Tracking Across Multiple Locations

Solution: Use a hierarchical account structure that allows for both organization-wide and location-specific tracking and reporting.

Challenge: Integrating Call Data with Marketing Platforms

Solution: Choose a call tracking provider with robust API capabilities and pre-built integrations with popular marketing and CRM platforms.

Challenge: Staff Adoption and Usage

Solution: Provide proper training and create simple reports focused on the metrics that matter most to each team to encourage regular use of the system.

Challenge: Privacy and Compliance Concerns

Solution: Ensure your call tracking implementation follows best practices for consent, notification, and data protection in accordance with regulations like GDPR and CCPA.

CallRail's Approach to Call scoring in call tracking software

CallRail is a leading provider of call tracking and marketing analytics solutions, offering comprehensive capabilities for call scoring in call tracking software:

Key Features for Call scoring in call tracking software

• Dynamic Number Insertion: Automatically displays unique phone numbers to website visitors based on their marketing source.
• Multi-Channel Attribution: Tracks calls from online and offline sources, including PPC, organic search, social media, and traditional marketing.
• Conversation Intelligence: AI-powered analytics that automatically transcribe and analyze calls to identify keywords, sentiment, and call outcomes.
• Visitor Timeline Tracking: Records complete visitor journeys including pages viewed before, during, and after calling.
• Form Tracking: Combines call and form submission tracking for unified lead attribution.
• Integration Ecosystem: Connects with 100+ platforms including Google Analytics, Google Ads, Facebook, HubSpot, and Salesforce.

Why Businesses Choose CallRail for Call scoring in call tracking software

CallRail's platform stands out for its intuitive interface, comprehensive feature set, and flexible pricing that scales with business needs. From small local businesses to large enterprises and marketing agencies, CallRail provides accessible solutions for implementing call scoring in call tracking software effectively.

Implementation Steps

To implement call scoring in call tracking software with CallRail, follow these key steps:

1. Set Up Your Account: Create a CallRail account and configure your basic business information and call routing preferences.
2. Create Tracking Sources: Set up tracking numbers for different marketing channels, campaigns, or locations based on your business needs.
3. Install Tracking Code: Add the CallRail JavaScript code to your website to enable dynamic number insertion and visitor tracking.
4. Configure Integrations: Connect CallRail with your other marketing tools and CRM systems for unified reporting and data flow.
5. Test Your Setup: Verify that calls are being properly tracked and attributed by making test calls from different marketing sources.
6. Set Up Custom Reports: Create dashboards and reports that highlight the metrics most important to your business goals.
7. Train Your Team: Ensure that marketing, sales, and customer service teams understand how to use the call tracking data effectively.

CallRail offers comprehensive onboarding support and documentation to help with each step of this process, making implementation straightforward even for businesses new to call tracking.

Conclusion: Call scoring in call tracking software

Understanding what is call scoring in call tracking software? is crucial for businesses looking to optimize their marketing efforts and improve their return on investment. With the right call tracking solution in place, you can gain valuable insights into your customer journey, identify your most effective marketing channels, and make data-driven decisions that drive growth.

CallRail offers a comprehensive call tracking platform that makes it easy to implement these strategies and gain the insights you need to succeed. With features like dynamic number insertion, conversation intelligence, and multi-touch attribution, CallRail provides everything you need to track, analyze, and optimize your marketing performance.